Phone: +44 (0)333 577 7500 (Mon-Fri 9.00 - 17.00)

Delivery & Returns

UK

  • Standard: £4.97   (Royal Mail 48h tracked service with delivery within 2 to 4 business days) 
  • Next Day Delivery: £7.97 (Order must be placed before 2pm for next day delivery) The next day service will be made by DPD. 
  • Saturday Delivery: £14.97 (Order must be placed before 2pm Friday for Saturday delivery) The service will be made by DPD. 
  • UK Offshore Next Day Delivery £8.97  (Order must be placed before 2pm for next day delivery)

 

Europe

  • Standard: £7.97 (This service is not trackable and can take up to 22 business days).
  • Courier Service: £14.97 (Trackable service 3-12 business days).
  • DHL Express: £20.97 (Trackable 1-3 business days).

 

North America/ Australia/ New Zealand 

  • Standard: £9.97 (This service is not trackable and can take up to 22 business days).
  • Courier Service: £16.97 (Trackable service 3-12 business days).
  • DHL Express: £25.97 (Trackable 1-3 business days). 

 

Rest of the World

  • Courier Service: £16.97 (Trackable service 3-12 business days). 
  • DHL Express: £25.97 (Trackable 1-3 business days).

 

Import Duty and VAT For Deliveries Outside of the EU
Goods dispatched to countries outside of the EU may have an import duty and/or taxes levied on them when they reach your country. Whether any charges are payable will depend on the value of the package and where you are having it delivered to.
 
We have no control over these charges and cannot predict what they might be as customs policies vary widely from country to country. You should contact your local customs office for further information. If there any additional charges for customs clearance, they must be borne by you.

 

Exchange & Returns

You can return unused items in the original packing and with all labels intact within 30 days for a full refund or exchange. Unfortunately sale items cannot be returned or exchanged. Please note that postage will not be refunded.  Please include a note in the package with your wishes.
 
We recommend that you return items via re
gistered mail. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept liability for goods lost or damaged in transport. Please note that return postage will not be refunded. Should you be sent a faulty item, we will of course reimburse you fully.


Please send your returned item to:
Moccis Returns/Exchange
The Fulfillment company ltd
Unit 34 Boyton hall farm
Roxwell
Chelmsford
Essex
CM1 4LN

While every effort has been made to portray items and colour as accurately as photographic and publishing processes will allow, there may be slight variations in the actual goods. Please note there may be variations in colours dependant on the calibration and settings of individual screens. All measurements quoted are approximate.
 
If you have any questions or would like to confirm a return please contact us on:
orders@moccis.co.uk or +44 (0) 333 577 7500 (charged at local rate or inclusive minutes)
 
Moccis Ltd
REG NUMB: 7492851, UKVAT NUMB: GB927669376

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